New Zealand’s expert on customer loyalty.
Latest News
Fly Buys expands network to include global accommodation provider, agoda
By welcoming agoda to the Fly Buys family, we give our members even more value and choice and we will continue to explore more ways to expand the value we offer our members
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Our Work
Europcar joins Fly Buys
Take points for a spin with Europcar! Now get points in NZ and overseas.
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Leadership Team
Global Chief Data and Analytics lead to join Loyalty NZ
Brian Ferris will be joining Loyalty NZ as Chief Data and Analytics Officer
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Leadership Team
Loyalty NZ appoints new CFO
Loyalty NZ are delighted to announce that Allan Wong Kam will be joining the executive team as Chief Financial Officer.
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Latest News
Torpedo7 joins Fly Buys
Torpedo7 joins Fly Buys to give Kiwis their best ever summer outdoors
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Our Work
Rebecca Barnett - Rookie Marketer of the Year
Loyalty NZ's Rebecca Barnett crowned 2018 Rookie Marketer of the Year at the TVNZ–NZ Marketing Awards
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Latest News
Fly Buys launches re-engagement campaign
We've launched a re-engagement campaign to help remind kiwis of what New Zealand's favourite loyalty programme does best - giving.
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Just Flash your Fly Buys for New Instant Rewards
Good things happen when you flash your Fly Buys
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Leadership Team
Lizzy Ryley
CEO
Lizzy comes to us with extensive experience in the creation of innovative customer experience strategies that are both pragmatic and commercial. She has an excellent knowledge of contemporary marketing methods, including leveraging customer data, customer relationship management, digital marketing, social media, web services and campaigns.
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Our Work
Fly Buys Crew goes B2B
Winners of the B2B category at TVNZ-NZ Marketing Awards
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Latest News
Yellow joins Fly Buys NZ
Yellow is the second new partner to join Fly Buys in 2017, following the announcement of Genesis Energy joining the programme.
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Our Work
Bridget Lamont named CMO
Loyalty NZ announces that Bridget Lamont has been appointed CMO.
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Our Work
Fly Buys Travel
Fly Buys has kicked off a new travel campaign to promote the new helloworld online booking engine where you can use points + cash to go with more airlines to more places than ever before.
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Our Work
Loyalty NZ awarded The Keith Norris Direct Marketing Organisation of the Year Award
Loyalty NZ was awarded The Keith Norris Direct Marketing Organisation of the Year Award at the recent NZDM Awards.
The Keith Norris Direct Marketing Organisation of the year award celebrates organisations that have achieved success by using direct marketing techniques to drive ROI for the business, with an emphasis on achievements in the past 12 months.
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Our Stories
Torpedo7 joins Fly Buys
Torpedo7 joins Fly Buys to give Kiwis their best ever summer outdoors
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Latest News
Fly Buys Points Expiry wins Bronze
The Fly Buys Points Expiry campaign wins a Channel Bronze - Other (B2C) award at the recent NZDM Awards.
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Latest News
Fly Buys Local Reactivation Wins Gold
The Fly Buys Local Reactivation campaign wins a Channel Gold award at the recent NZDM Awards.
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Our Work
Out now - Reward Magazine
Reward Magazine
Reward Magazine, issue 3, is the Fly Buys lifestyle magazine showcasing brand new rewards and helping New Zealander's create the great kiwi lifestyle.
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Our Work
It's on your wishlist!
Fly Buys has launched a new email approach developed with 1-1 agency, JustOne.
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Leadership Team
Dave Mansfield
Chief Partnerships and Transformation Officer
Dave leads all the client related activities, including managing the account servicing and business development team.
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Vacancies
Client Marketing Specialist
Auckland
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Our Staff
Andrew Feringa
Head of Information Technology
Andrew is the Head of IT at Loyalty NZ and responsible for all things technical which is pretty lucky as he loves technology. If he's not playing with the latest tech then he is likely to be involved with some sort of sport, likely cycling or skiing. He loves building or maintaining bikes which means his kids are pretty lucky.
Leadership Team
Bridget Lamont
Chief Marketing Officer
Bridget joined Loyalty in June 2018 to lead our customer and marketing portfolio, with responsibility for the Fly Buys Brand and customer proposition, Rewards, Customer Experience, Product & Innovation, Strategic Communications, and Fly Buys marketing activity for our Client network.
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Latest News
Use Better Data Better
Dan Hamilton, Head of Customer Insight
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Our Work
Three ways to avoid the risks of data collection
Customer data security can be protected in a number of ways, and in the digital age, here are three key areas from Loyalty NZ's Information Security Manager, David Higgins, in which you can protect data.
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Our Work
Fly Buys Pumped awarded Industry Bronze at NZDM Awards
Loyalty NZ's - Fly Buys Pumped has been awarded Bronze in the Industry category at the NZDM Awards 2017.
Together, Z and Loyalty NZ (LNZ) developed Fly Buys Pumped - an always-on, dynamic, customer-led, multi-motivator programme that offers rewards (points) and rebates (discounts) - powered by data exchanges giving the customer instant benefits with choice.
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Our Work
Fly Buys Rewards Magazine awarded Bronze at NZDM Awards
Loyalty NZ's - Fly Buys Rewards Magazine has been awarded Bronze in the Channels category for Direct Mail B2C at the NZDM Awards 2017.
The Channels award for Direct Mail B2C represents the best direct activity to consumer, and the Fly Buys Rewards team were thrilled to recieve this recognition and award.
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Our Work
Fly Buys Crew awarded Silver at NZDM Awards
Loyalty NZ's - Fly Buys Crew has been awarded Channel Silver for Direct Mail B2B at the NZDM Awards 2017.
The Channels Direct Mail B2B represents the best direct activity to business, and Loyalty NZ were thrilled to receive this recognition and award.
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Our Work
Fly Buys Crew Wins Gold x2
Congratulations to all Loyalty NZ clients who received recognition for their marketing campaigns at the TVNZ Marketing Association Awards in September.
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Our Work
Fly Buys Boosts Reward Redemptions with Data-Driven Creative
Fly Buys won gold at the 2016 CAANZ Beacon Awards for the Best Use of Data.
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Leadership Team
Paula Keene
Chief Technology Officer
Paula joined Loyalty NZ in 2008 and has worked in IT Management and Head of Architecture roles, before taking on the CTO role. Her key area of focus is making sure that Loyalty NZ are running on the best technology stack possible, and are continuing to take advantage of emerging and innovative technologies that enable competitive edge.
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Our Staff
Christina Mossaidis
Head of Marketing
After having thrived in advertising agencies such as Saatchi & Saatchi and Ogilvy & Mather for over a decade, Christina has returned client side, to make Loyalty NZ and Fly Buys more meaningful to Kiwis and the businesses who use it. Developing our core purpose of ‘making life more rewarding’ in ways that will re-engage, engage and generate customer activity for us and our clients. Christina is curious, loves to learn and explore new ideas and puts the customer at the heart of everything she does. Being of Greek heritage, family and friends are very important to her, as are her two boxer dogs Charlie and George.
Our Work
New Fly Buys card designs introduced
New Zealand artists create custom artwork for Fly Buys
Fly Buys bought out some brand new cards. We are very lucky to have five great New Zealand artists create custom artwork for our Fly Buys cards so you can enjoy getting it out of your wallets. The hardest thing will be picking which one to get!
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Leadership Team
David Webb
Chief Operating Officer
David leads the legal, information security and operational teams at Loyalty, responsible for commercial contracts, ensuring the company complies with all its obligations under marketing laws and the Privacy Act, minimising risk associated with information, and the smooth running of the systems that process Fly Buys points.
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Leadership Team
Adéle Pieterse
Chief People and Culture Officer
Adéle is responsible for developing and implementing best practice HR strategies and systems, which includes recruitment, performance management, employment relations, change management, payroll, remuneration and HR policy.
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Our Work
Crew Quiz
Recently, we put our Crew’s Fly Buys Knowledge to the test with the Fly Buys Crew Quiz.
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Latest News
Loyalty NZ creates partnership with Payments NZ
Loyalty NZ is the first New Zealand organisation in the loyalty industry to make the move into the digital payment territory with this new partnership with Payments NZ.
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Latest News
Loyalty NZ in the Cloud
Amazon has helped lift Loyalty NZ up to the Cloud
Amazon Web Services has embarked on the mission to help Loyalty NZ get onto the cloud, and continue with their customer-centric vision. The relationship enables Loyalty NZ to work through the ups and downs of retail without any negative influence on the customers' Fly Buys experience.
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Our Work
Points + Cash
Points and cash gives choice to customers
Points + Cash is a valuable addition to the Fly Buys Programme.
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Latest News
Welcome to our new content hub
Rewarding our customers through Snap Share Win!
Our Fly Buys Snap Share Win initiative has taken on a brand new form making it easier for our customers to share and upload their reward content.
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Our Staff
Jennifer Wilkinson
Rewards Marketing Manager
Jen is a passionate marketer, delivering data driven campaigns for some of Fly Buys biggest partners. Hailing from the UK, Jen moved to NZ to immerse herself in all the outdoor adventures this cool little country has to offer. When she’s not using data insights to bring campaigns to life, you’ll find Jen climbing a rock face, riding NZ’s bike trails, or on an epic hike. Inside and outside of Loyalty she’s ready to face any challenges that come her way.
Our Staff
Daniel Mills
Head of Rewards
Sitting, standing or staring at nature Dan is constantly thinking about deals for the Fly Buys store. He loves to work with our suppliers to get great deals and brands for our customers. In his spare time he barters with shops for better deals. When he plays shops with his children he forces them into receivership. At monopoly he is never the banker but still always wins. He is even known to get a discount on a happy meal, so shrewd are his skills. When not working on delivering better deals for our customers he enjoys reading, but only spreadsheets…
Our Staff
Fiona Hicks
Head of Digital Experience
Fi’s that person that friends rely on to research everything and find the best option and deal, so has lots of first-hand experience! A little bit of a data geek (don’t tell anyone), she combines insight with channels and content to create the end to end Fly Buys customer experience.
Our Staff
Fiona Duffy
Developer
Hailing from Glasgow, Scotland, Fiona has had a colourful career to date. With a background in Visual Merchandising and a stint in the art department of the Hobbit movies, Fiona changed direction completely and retrained as a web developer. When she’s not working on the Fly Buys website she’s working hard in her garden, or revamping old furniture.
Our Staff
Matt Moes
Applications Architect
Matt is a dab hand at a lot of things. Table tennis, snow boarding, coffee making and his job working on architectural solutions for Loyalty NZ. With lots of exciting projects on the go at any one time, Matt likes to unwind with the occasional motorcycle track day and cheeky trip to his favourite place on earth - Wanaka.
Our Staff
Ramya Karunakaran
Technical Test Analyst
Ramya hails from the land where Kollywood & Chennai Super Kings were born. She joined the testing team a couple of years ago and enjoys the opportunity to work on various projects. She has interest in baking and loves a jig along with her 1 year old who loves dancing as much as her mother.
Latest News
New Fly Buys card designs introduced for 2016
New Zealand artists create custom artwork for Fly Buys
Fly Buys bought out some brand new cards in time for our 20th birthday. We are very lucky to have five great New Zealand artists create custom artwork for our Fly Buys cards so you can enjoy getting it out of your wallets. The hardest thing will be picking which one to get!
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Latest News
Fly Buys gives it’s catalogue a Magazine makeover
Reward is the Fly Buys lifestyle magazine showcasing brand new rewards and helping New Zealander's create the great kiwi lifestyle.
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Our Staff
Kate Dickenson
People, Culture & Office Coordinator
Wearing two hats, Kate is our people, culture & office Coordinator in Wellington. Her OCD is a bonus - making sure everything is shipshape in the office. Along with generally making sure the office doesn’t implode and candidates make it to interviews on time, she can be found wrangling meeting rooms, keeping a ready supply of coffee beans on hand, arranging gelato shouts and more. She loves travelling, photography and never leaves home without a book.
Our Staff
Peter Roxburgh-King
Head of Products
Pete is best known at Loyalty by his official title of The Lord long before Scott Disick stole the title. Pete spends his days in discussions working out how to drive the Fly Buys programme into the future while poking fun at life with his team mates, let’s face it Pete’s a laugh riot! Pete loves fast cars, great wine and amazing friends, feels like I should say the wind in his hair and walks along sandy beaches about now?